At Rent Boat Cyprus, we understand that unforeseen circumstances can sometimes necessitate a cancellation. To balance the needs of both boat owners and renters and to minimize last-minute disruptions, we’ve implemented a clear cancellation policy. While cancellations are sometimes unavoidable, unwarranted cancellations (such as cancelling to accommodate a higher-paying rental) will incur fees.
Cancellation Fees:
Our cancellation fee structure is based on the timing of the cancellation relative to the scheduled start of the booking and is calculated as a percentage of your commission:
These fees are typically deducted from your next payment(s) through Rent Boat Cyprus. It’s also important to note that you will not receive payment for the cancelled booking itself.
When Fees May Be Waived:
We understand that truly unforeseen circumstances can arise. In such cases, we may waive cancellation fees. These circumstances typically include (but are not limited to):
To request a fee waiver, you must provide supporting documentation or other sufficient evidence of the unforeseen circumstance. We will carefully review your documentation before making a determination.
Other Considerations:
In addition to cancellation fees, other consequences may apply. For example, a note may be automatically added to your listing indicating a cancellation. Repeated cancellations may also jeopardize your Top-Rated Host status and, in extreme cases, could lead to account suspension.
It is crucial that you promptly cancel any booking you cannot fulfill. You should never encourage the renter to initiate the cancellation.
This policy applies to all cancellations made on or after the effective date and is part of our Terms and Conditions.
Contesting a Cancellation Fee:
While fees are automatically calculated, you have 48 hours to contest them by contacting our support team. Please review the list of qualifying unforeseen circumstances above before contacting us. Providing supporting documentation will greatly assist in the review process. If you have any questions about whether a situation qualifies for a fee waiver, please contact us before cancelling.